The customer has the right to withdraw the contract within 14 days days without any reason. The cooling-off period is 14 days days after signing the agreement or after you or one you have elected who is not carrier has received the product or the last part of the product. To execute your right of withdrawal you have to send us an explicit declaration (e.g. a letter per post, telefax or email) with your decision to withdraw the contract. You can use the Pattern Withdrawal Form or our website to contact us. By using one of these methods we will immediately send you an acknowledgment of receipt (e.g. by email) of your withdrawal. It is sufficient to send the message of your withdrawal before the cooling-off period is expired.
Result of the Withdrawal
By withdraw this contract we have to send you every payment we received from you, including the delivery expenses (with exception of additional costs, you have got by using another delivery method as the cheapest of our standard delivery methods), immediately and not later than forteen days from the day we received the message of your withdrawal of this contract. We use the same payment method, which you used on your transaction, for our back payment except that anything else was agreed; in no case we will charge any fee for this back payment. We can refuse the back payment until we get back the product or until you have proved that you have started to send us the product, depending on which is the former moment.
If you requested to start the services within the cooling-off period you have to pay us an appropriate amount, which is consistent to the part of the already provided service in comparison to the combined total service of the contract.
You have to send back the product withing fourteen days from your withdrawal. You have not to send back digital products.
According to Section 356 (5) BGB expires the right of withdrawal, granted to the customer, if the product has been downloaded from the customer area.
Cancellation form template
(If you want to cancel the contract, please fill out and return this form).
Phone: +49 15678 528328
- I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
- Ordered (*)/Received (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only required if the cancellation is submitted in paper form)
(*) Delete as applicable.